Mexico Moving Company

[NAME EDIT] and Mexico Moving Company can’t be trusted! They also go by the name San Miguel Moving. I will give [NAME EDIT] one thing that he is a smooth talker, boasts about all the trucks, teams and people he has working for him. None of this is true, he is nothing more than a few guys and a truck and trailer and brokers anything outside of the US. We contacted him several months prior to our move from Toronto and he gives you all the right answers and all that you want to hear. Boasting about what he makes you believe is a big company …which it’s not. His impressive track record, he also boasts about the amount he pays for his so called “insurance”. He can’t be trusted and he showed his true colors when after meeting his two guys in Buffalo NY to Trans load our entire home to his trailer we started to see what Mexico Moving Company is all about. I should have listened to my gut feeling and turned the truck around and went home but we proceeded and the two guys left with an almost full truck which was insured in Toronto for $400,000.00 which is our contents insurance from our home in Canada. Two days later we get a call from [NAME EDIT] around 10:30PM frantic…” [NAME EDIT] the trailer caught FIRE, your entire load is destroyed”. After questioning him frantically [NAME EDIT] turned into a whole new spineless man. He hung up on my wife and me, provided little to nothing about what had happened so we jumped into action, called every police force in West Virginia and found out where the trailer was. [NAME EDIT] started to retreat and become very distant again showing his true colors. He refused to provide any pictures or details, nothing. I found out where the trailer was taken, talked to the local police and jumped into action. I got an UBER driver to go to the location and take picks of the now totally burned trailer. The trailer caught fire in the rear section due to bag of tools belonging to [NAME EDIT]’s crew. The lithium batteries in the bag were left on the inside wheel fender area and heated up and exploded causing the trailer to catch fire. Later being confirmed by this insurance investigator and underlining NEGLIGENCE on the part of MEXICO MOVING COMPANY / [NAME EDIT] and his two staff driving the truck. We later learned the insurance he boasted about was so basic and limited to 60 cents per pound and a max of $20,000US IF and only IF the claim went through. Because the insurance company found MEXICO MOVING COMPANY Negligent, the claim was null and void as confirmed in the letter sent to us so we now get nothing and because our home insurance was in Canada and not applicable in the US. [NAME EDIT] is crying poor about a trailer he lost!!! We set out from Toronto to try and salvage what we could and were turned away and denied access TO OUR belongings so we drove back 7hrs to Toronto. Again [NAME EDIT] is providing little to nothing in the way of help, assistance and becoming even further separated from us now that he knows this is a far bigger issue and knows it’s his fault. Anytime we called, he played the big man talking about what he would do but quickly saying I will call you back so we were constantly chasing him. My wife and I returned to West Virginia again 5 days later driving 7hrs and I was able to convince the insurance company after waiting 3 days in a hotel at our expense to get us access to our burnt load. My wife and I went into action unloading each box to see what we could salvage. The ONLY person that helped us and I can bet it was because he IS a good person is [NAME EDIT]!!!! Not [NAME EDIT], [NAME EDIT] his driver. The three of us combed through each and every box that was water, smoke and fire damaged. We spend 2 solid days repacking what we could. [NAME EDIT] then says he has no money again crying poor so my wife and I needed to pay to RENT a Penske truck…. Again showing his true colors!!! I had to rent a truck for now several thousands of dollars ; [NAME EDIT] loaded it and drove it to Laredo Texas. Yes we had to still PAY [NAME EDIT] to move our stuff when he again refused to cover any costs, all while boasting about he great insurance that would pay us back. Never once did he step up to offer to pay for hotels , living costs , remember everything we owned was in this trailer so we had little to no belongings to our name…he cried about his loss of his trailer which that side of the insurance will pay back for the loss but cover nothing of our loss. The load was then driven in OUR rented truck and given to a Mexican carrier which has nothing to do with [NAME EDIT], he just brokers then but talks a big story about “ his team bla bla bla “ and upon arriving after all that we went through the load was missing 11 boxes…clearly STOLEN. In the end [NAME EDIT] and Mexico Moving Company did NOTHING to compensate our loss, nothing to find or even replace the 11 stolen boxes and yes as I expected [NAME EDIT] has run and hid hoping to ignore this whole situation in hopes this will all just go away.

Would I trust [NAME EDIT] NO! Would I suggest you use Mexico Moving Company NO!

Move size: 4+ Bedroom Home Service cost: $15000